Privacy Policy
At mysite-name, we are committed to protecting your personal and business information while you use our design agency services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our design services, including your business details, contact information, project requirements, creative preferences, brand assets, and payment information. This helps us deliver tailored design solutions and manage creative projects effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality design services and includes:
- Processing project proposals and service agreements
- Managing creative project workflows and timelines
- Coordinating design team assignments and resource allocation
- Processing payments and managing project billing
- Communicating project progress and milestone updates
- Providing design assets and project documentation
We handle your information responsibly, using it solely for your design project requirements and essential business operations.
3. Client Information and Project Archives
Your project details, including creative briefs, design concepts, feedback records, and final deliverables are stored securely and treated as confidential. We maintain these records to ensure project continuity and reference for future work.
Project archives are accessed only by our design team and are stored on secure systems with restricted access. We maintain project records for 5 years to facilitate ongoing brand development, after which they are securely archived or deleted upon request.
4. Intellectual Property and Creative Assets
Your brand assets, proprietary information, and project materials are protected under strict confidentiality. We implement security measures to safeguard your intellectual property throughout the design process and after project completion.
All creative work and project files are stored on encrypted systems with access limited to team members directly involved in your project.
5. Data Security Measures
We implement industry-standard security protocols to protect your business information and creative assets. All client data and project files are stored on encrypted systems with access limited to authorised team members.
Our design team follows strict confidentiality agreements regarding client information and project details, ensuring your business strategies and creative development remain secure.
6. Project Communication and Collaboration
We store project communications, feedback, and approval records to ensure design work aligns with your vision. This includes keeping records of creative direction, revision requests, and strategic decisions made throughout the project.
Communication records are maintained as part of our quality assurance process and are accessed only by the project team.
7. Legal Basis for Processing
By using our design agency services, you consent to us processing your information as outlined in this policy. This includes processing necessary for creative project delivery, client communication, project management, and service administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as specialist freelancers for specific project needs, printing partners for production work, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never share your project details or business information without your explicit consent.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your business and project data for as long as necessary to fulfil our services and legal obligations. Project records are typically maintained for 5 years after project completion to allow for brand continuity and future work, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025